We may encounter items that require cleaning methods which do not align with the suggested care instructions. While our cleaning procedure might work, there is also a potential of damaging the garment. Therefore, in order to use alternative cleaning methods, we must obtain your permission.
Our General Waiver
-
Wet Cleaning
In some cases, certain stains or soils are not completely soluble in dry cleaning solvents. When this occurs, the garment should be cleaned by a process called “wet-cleaning.” During this process, we exercise the utmost professional care to prevent shrinkage, color loss, or fabric distortion. Also, you should be aware that some fabrics may shrink or distort abnormally during wet cleaning, while others may have been dyed with non-fast colors.
-
Double-Faced Fabric
Fabrics with one side different than the other sometimes are woven to produce that effect, or sometimes they are actually two pieces of material glued together. Although most of the woven and some of the glued double-faced fabrics dry clean satisfactorily, shrinkage or separation may occur. This separation or shrinkage may not necessarily occur the first few times a garment is dry cleaned, but this does not guarantee against it happening at a later time. For this reason, we accept all double-faced fabrics subject to your risk.
-
Leather & Suede
Suede and leather garments, being made of animal skins, sometimes have inherent defects that may not be apparent before cleaning. In addition to the effects of normal wear, there are other conditions you should be aware of. Some skins may have weak or thin areas that can chafe during processing. Prior exposure to heat and moisture can make skins tender, stiff, or brittle. Fading may not be totally corrected by dyeing. Some stains may not be assured if skins were not originally matched evenly.
Heavily soiled linings may not clean satisfactorily. Also, if skins were overstretched in making the garment, they may shrink during cleaning.
-
Draperies & Curtains
Draperies and curtains, while handling, are subject to the damaging effects of sunlight, heat, humidity, and air pollution. Tender areas in the fabric caused by these conditions may result in holes or tears despite our careful cleaning procedures. Also, sunfading may be covered by soil, and improper shrinkage treatment by the manufacturer may result in progressive shrinkage.
-
Silk & Satin
We want to inform you that silk and satin fabrics may have hidden vulnerabilities that could appear during the cleaning process. The colors might fade if the fabric was not properly dyed. Silk is particularly fragile, prone to discoloration, splitting, and piling in certain areas. Moreover, stains caused by foods, beverages, cosmetics, and sun exposure might be permanent. Even with proper care, these fabrics may still experience wear and tear over time.